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bubbleboxmedia partners with Bamboo Cricket to offer inbound email management and live customer chat solutions

bubblebox:media, a Vancouver based vendor of Intelligent Email Marketing software has partnered with Bamboo Cricket, a provider of inbound email management and live customer chat software.


VANCOUVER, Canada – November 5th, 2011 – bubblebox:media today announced that Bamboo Cricket has been chosen to offer inbound email management services and live customer chat technology to their customers through their partnership program.

 

Through its partnership with Bamboo Cricket, bubblebox:media is now able to offer its clients consistent and efficient ways to process inbound emails ensuring customer satisfaction, increasing loyalty and avoiding lost revenues.

 

Many companies are just beginning to realize the value of an email address and potential lost revenues. Some of this is attributed to not responding to inquiries, addressing data hygiene issues and problems with email deliverability. The challenge most companies face is that they do not have the means to weed out valuable emails from the many invaluable emails they receive. Bamboo Cricket addresses these issues with a hosted application and people behind it. We filter out valuable inbound emails such as sales opportunities, customer service inquiries, changes of address, spam challenges among others. We put the “contact” back into “contact us”.

 

“We are delighted to add Bamboo Cricket to our partner program. Their inbound email management services and live customer chat technology compliments our existing product and service portfolio and offers our clients additional tools within their email marketing programs" said Tracey Gordon, Client Services Director of bubblebox:media, “Many marketers solely focus on outbound email and either underestimate the importance of processing the inbound emails or simply do not have enough resource to process them internally. Often valuable customers are lost due to missed interaction such as answering a specific question or changing a contact email address. We know it is important to retain customers rather than spend additional money to acquire new ones. Bamboo Cricket manages the inbound communication helping our clients generate increased sales and maintain professional customer contact.”

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About Bamboo Cricket
Bamboo Cricket is a customer service solutions company that has developed proprietary technology to provide inbound email management and live customer chat software on a self-service basis or as a completely managed solution. Headquartered in West Palm Beach, Florida, the company also has offices in Toronto, Ontario. For more information, please visit www.bamboocricket.com.

 

About bubblebox:media
bubblebox:media is a provider of Digital Marketing technology and consulting services that seeks to enable businesses to communicate intelligently with their customers and prospects. Through the technology platforms we deliver, our clients can easily create, segment, schedule, execute and report on all their Digital Marketing campaigns. Whether Email, Mobile, Social or Online, bubblebox:media enable their clients to become Intelligent Marketers. Visit http://www.bubbleboxmedia.com to learn more about becoming an Intelligent Digital Marketer.

 

For further information please contact:
Tracey Gordon, bubblebox:media
Tel: 604 357 7194
info@bubbleboxmedia.com

 

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